Freight Policy

Woodfold Accordion Doors

Lead Times

All items are custom made to order. It takes 24-48 hours for order processing.

Manufacturing Schedule

All series doors with factory standard finish: 2 weeks (over 250 lineal feet by quote). Series 4100 doors require 8-10 weeks after acknowledgement. Series H3100 and H4100 doors require 6 weeks lead time and 1 week to ship. If items are custom stained or painted, extended lead times are required, usually an additional 2 weeks after approval of submitted samples.

Lead times are subject to change without notice.

Shipping

Please allow 7-10 days for items to arrive once shipped. We will provide tracking numbers as soon as items leave the manufacturing facility. This results in approximately 3.5 to 4 weeks until you receive your order.

Method of Shipment

All oversized or large accordion doors are shipped via common carrier and are tailgate delivery. The trucker will arrive in a large over-the-road truck and bring the crate to the tail end of the truck; it is your responsibility to remove the item from the truck.

All products should be inspected on arrival for damages. If there is visible damage, refuse the shipment immediately. All shipments should be inspected before a signature is given to the carrier. Do not let the carrier tell you that you have to sign; ask for a claim number instead.

If the box is torn or damaged, please refuse the shipment or note the damage on the bill of lading. If it is a UPS package, simply refuse the shipment.

In the event of concealed damage, you have only 5 business days to notify us of the damage, or you will be held liable.

In some instances, the truck driver may not take the time to let you open the carton and inspect for damage. If this happens, the bill of lading should be marked that there was damage to the carton and approximately where it was located (middle of carton, end of carton, corners, etc.).

After the truck driver leaves, the carton should be opened and the product closely inspected for damage. Product should be inspected before installation; damages noticed after installation will not be covered, as damage may have occurred during installation.

We are responsible only for freight shipped on our freight accounts, meaning prepaid or prepaid-and-charged freight. If you specify your own carrier, the product will ship Collect on your account, and you are solely responsible for any damages or accessorial charges that occur.

Note of Caution: If cartons are moved from the delivery location, the freight company will not accept a damage claim. If damaged freight has been accepted and not signed for as damaged, you may be held responsible for the damaged merchandise and may be unable to file a claim. In this case, contact us immediately.

Penco Lockers

Lead Times

Lead times below reflect typical Penco manufacturing schedules and are subject to change without notice. Final lead time is confirmed at order acknowledgement.

Add 1 week if ordering assembled lockers or any optional feature. Add 2 weeks if a Special Price Inquiry is part of the order. If drawings for approval are required, allow 2 weeks for initial submittal plus 1 additional week per revision.

Shipping & Freight

Freight shown at checkout is an estimate for standard commercial delivery. Orders shipping to residential, remote, limited-access, or oversized-load destinations, or exceeding standard weight or size thresholds, may require an adjusted freight quote. If your order requires a freight adjustment, we will contact you with the revised quote before your order ships and before any additional charge is applied.

Lockers ship via common carrier (LTL freight) and are tailgate delivery. It is your responsibility to remove items from the truck at delivery. Inspect all shipments for damage before signing the bill of lading. If there is visible damage, refuse the shipment or note the damage on the bill of lading before signing. Concealed damage must be reported within 5 business days of delivery or the claim may be denied.